Product Engineering
The
Overview
The Food Service Supply Chain, a key player in the U.S. market, sought to transform its operations and empower its members by addressing the challenges of fragmented purchasing and limited access to competitive pricing.
Wishtree Technologies delivered a comprehensive, cloud-based platform that acted as a virtual Group Purchasing Organization (GPO), providing restaurants with streamlined procurement, enhanced transparency, and significant cost savings. This case study details the successful implementation and the measurable results achieved.
Problem
Statement
Independent restaurants in the U.S. Food Service Supply Chain face significant challenges in accessing competitive pricing and streamlined procurement, leading to inefficiencies and reduced profitability.
Highlights
20%
Cost saving
40%
Faster orders
30%
More engagement
25%
Reduced errors
15%
Improved contracts
About Client
Operating across the United States, our client, The Food Service Supply Chain, serves as a crucial link for countless small to medium sized independent restaurants.
Their extensive network of manufacturers and distributors provides a wide range of products, but the client identified a critical need to level the playing field. They sought a technology partner to create a digital solution that would provide their members with the same purchasing power as large restaurant chains, and ultimately strengthen the independent restaurant community.
- Data migration chaos
The sheer disparity in data formats across distributors and manufacturers threatened to create a chaotic and error-prone migration process.
- Platform instability and performance bottlenecks
The platform’s potential for high transaction volume posed a risk of system overload and performance degradation.
- User onboarding and training resistance
The diverse user base, with varying technical skills, presented a challenge in ensuring widespread platform adoption.
- Integration incompatibilities
The existing systems that were in place within the different restaurants and distributors were not built to work together. This created many points of failure.
- Security vulnerabilities
The handling of sensitive financial data made the platform a potential target for cyberattacks.
Wishtree Technologies developed a comprehensive, cloud-based platform that addressed the client’s challenges by creating a unified ecosystem for all stakeholders. The solution comprised four key modules:
- Buyer module (mobile application)
Empowered restaurants with on-the-go access to product catalogs, streamlined ordering, and secure payment options.
- GPO module (web portal)
Enabled efficient member management, contract negotiation, and rebate processing.
- Manufacturer module (web portal)
Facilitated product catalog management and transparent contract management with GPOs.
- Distributor module (web portal)
Provided tools for product, pricing, order and contract management.
What we did:
- Real-time data integration through robust APIs and Kafka messaging
- Granular control over user authentication and role-based permissions
- Advanced analytics and reporting tools for data-driven decision-making
- Automated rebate processing and contract management
- Machine learning implementation that allows for smart purchasing suggestions.
Flutter
Python
Hibernate
Hibernate
Hibernate
React
Hibernate
Hibernate
Hibernate
Power-BI
Hibernate
Hibernate
Hibernate
AWS
Hibernate
Hibernate
Hibernate
Redshift
Hibernate
Hibernate
Hibernate
Rest-API
Hibernate
Hibernate
Hibernate
Kafka
Core Features
Consolidated purchasing
Negotiated pricing and rebates
Streamlined
contract management
Advanced analytics and reporting
Real-time data integration
Automated workflows
Smart purchasing suggestions
Secure mobile payments
Scalable cloud-based architecture
Visual Designs
Impact
The platform provided independent restaurants with the same purchasing power as larger chains, and delivered significant cost savings and operational efficiencies. Buying supplies, negotiating deals, and managing orders became easier for the restaurant community and helped them become more resilient.
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