AI-Powered IT Ops Automation Saves 180+ Hours Monthly for Global Logistics Giant
Software as a Service (SaaS) 
Product Engineering
The
Overview
Wishtree Technologies partnered with a global logistics enterprise operating in 40+ countries to automate IT operations using AI. By streamlining account recovery, approvals, and system integration workflows, we replaced legacy manual processes with smart, secure automation.
The results: a 60% reduction in ticket resolution time, over 180 hours of monthly IT workload eliminated, and a scalable automation framework ready for HR, finance, and operations.
Problem
Statement
The client, a multinational logistics firm with a presence in 40+ countries, struggled with high volumes of IT requests, especially account lockouts. Manual interventions led to delays, operational bottlenecks, and significant productivity losses. With employees dependent on IT support for basic tasks, the need for AI-driven automation and workflow optimization became critical.
Highlights
60%
Faster IT issue resolution using AI-powered account recovery
180+
Hours of IT workload
saved monthly
Manager-led approval flows reduce IT intervention
Scalable foundation for future process automation
Secure, auditable, and compliant workflows
Agentic AI refers to autonomous, goal-driven software agents that act with limited human input to optimize specific goals like pricing, forecast demand, and detect fraud in real time.
About Client
A global logistics leader serving 40+ countries, with over 20,000 employees, offering supply chain management, freight forwarding, and express delivery services.
- High volume of account-related IT tickets
- Manual, error-prone processes
- Delayed employee access to critical tools
- IT team overwhelmed with repetitive tasks
- Security and compliance concerns in workflows
- AI-powered decision models to streamline approval.
- Intelligent routing of IT requests to managers based on context
- Anomaly detection in account activity for enhanced security
- Forecasting models to predict future IT support trends
- Real-time alerts and status monitoring for proactive issue resolution
Angular
MaterialUI
Memcached
Hibernate
Hibernate
Hibernate
Java
Hibernate
Hibernate
Hibernate
Spring boot
Spring boot
Spring boot
Hibernate
Hibernate
Hibernate
Spring boot
Spring boot
MySQL
Hibernate
Hibernate
Hibernate
Spring boot
Spring boot
Stripe
Hibernate
Hibernate
Hibernate
Spring boot
Spring boot
Avalara
Core Features
Real-Time Monitoring
Integrated Ecosystem
AI-Driven Account Recovery
Manager-Led Approvals
Scalable Automation Framework
Impact
Data-driven decisions powered by AI insights for pricing, inventory,
and marketing strategies 60% reduction in manual efforts through
automation and AI support Enhanced customer experience through
personalization and seamless UX Scalable, future-proof platform ready
to evolve with business needs
AI That Unlocks 180+ Hours/Month –
Partner with Wishtree
Start in just 48 hours with a risk-free trial.